ANALISIS KUALITAS PELAYANAN PERIZINAN PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN INDRAGIRI HILIR

Abstract

The purpose of this study is to describe the quality of licensing services at the Investment Office and the One Stop Integrated Service in Indragiri Hilir Regency. The results of the study are based on a quality dimension consisting of: Simplicity, the applicant states it is clear and easy to understand. Clarity of terms, quite clear with the proposed conditions. Certainty Time, is not good because it is not in accordance with the stipulated time. Accuracy which includes, has been well received because it is in accordance with applicable regulations. Security is good enough and there is legal certainty. Responsibility, that the responsiveness of employees in providing assistance to licensing applicants is good enough. Completeness of Facilities and Infrastructure, is quite good. Ease of Access, it is quite good and the location of the service is easily reached by the community. Discipline, courtesy and hospitality are good. Comfort, it's good it's just necessary to add a seat and for supporting facilities are quite satisfied because the provision of supporting facilities such as smoking rooms, toilets etc., for the cleanliness of the office is also quite good.