Employee Burnout in the Banking Sector: The Role of Psychological Capital and Social Support

Abstract

Burnout is a syndrome of physical and mental fatigue that can cause changes in attitudes and behavior in a negative direction. Psychological Capital as an internal factor and social support as an external factor can reduce the potential for Burnout in bank employees. This research aims to examine the relationship between Psychological Capital and social support on Burnout in bank employees. This research is quantitative, involving the entire population consisting of 158 bank employees. The data collection instrument uses a Likert scale with five answer choices. Data were analyzed using the Spearman's Rho correlation test. The results of the correlation test between the Psychological Capital variable and Burnout show that there is a very significant negative relationship between Psychological Capital and Burnout, which means that the higher the Psychological Capital, the lower the level of Burnout, and vice versa. The results of the correlation test between the social support variables and Burnout show that there is a very significant negative relationship between social support and Burnout, which means that the higher the social support, the lower the level of Burnout, and vice versa.