Pengukuran Kinerja Karyawan Bagian Pengiriman Barang Di UD. Bima Sakti Timur Raya Surabaya Menggunakan Metode Key Performance Indicator (KPI)
Abstract
Performance measurement using KPIs has proven to provide an accurate overview of individual performance in the delivery department. The majority of employees were able to meet the set targets, indicating that, overall, the team's performance falls within a good category. Nevertheless, there are still areas that require improvement, such as reducing delivery errors and increasing customer satisfaction crucial aspects in maintaining the company's reputation and consumer loyalty. Enhance to performance quality, regular training is needed to strengthen understanding of work procedures and improve efficiency. Additionally, rescheduling and route optimization can help reduce delays and accelerate the distribution process. Evaluation and updating of KPIs every six months is also important to ensure the indicators remain relevant to operational needs. Finally, a performance-based incentive system is considered effective in boosting motivation and encouraging optimal achievements from each employee.
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