PENGARUH KONFLIK DAN BEBAN KERJA TERHADAP KINERJA PEGAWAI MELALUI KEPUASAN KERJA PADA DINAS SOSIAL PEMBERDAYAAN PEREMPUAN DAN PERLINDUNGAN ANAK KOTA PROBOLINGGO

Abstract

Employee performance in regional social service agencies is significantly influenced by internal working conditions, particularly work conflict and perceived workload. This study examines the effects of work conflict and workload on employee performance, with job satisfaction as a mediating variable in a municipal-level public social service organization. A quantitative approach with an explanatory design was employed. The population comprised all employees of the local social service agency, and total sampling was applied. Data were collected through structured Likert-scale questionnaires and analyzed using path analysis with statistical software. The analysis included instrument testing, classical assumption tests, multiple regression, and mediation testing. The results indicate that work conflict and workload significantly affect job satisfaction and directly influence employee performance. Job satisfaction also has a positive and significant effect on performance. Furthermore, mediation analysis confirms that job satisfaction significantly mediates the relationship between work conflict, workload, and employee performance. These findings underscore the importance of managing workplace conflict and allocating workload proportionally to sustain job satisfaction and improve performance in the public sector.