PENGEMBANGAN MODEL REWARD BERBASIS BERKEADILAN STUDI PADA TENAGA MEDIS RSUD dr MOH SALEH KOTA PROBOLINGGO

Abstract

This research aims to develop a justice-based reward model for medical personnel at Dr. Moh. Saleh Regional Public Hospital in Probolinggo City. Employing a qualitative approach, data were collected through in-depth interviews, observations, and documentation studies, then analyzed using the Miles-Huberman-Saldaña model and QDA Miner software. Research findings reveal that the current reward system operates administratively and fails to reflect the proportionality of contributions, risks, and work responsibilities. Perceptions of injustice emerge across distributive justice (reward disparities relative to workload), procedural justice (lack of transparency in mechanisms), and interactional justice (weak institutional communication). Workload (28.6%), occupational risk (21.4%), and transparency (21.4%) constitute the dominant dimensions shaping justice perceptions.  The research produces the Cluster-Based Justice Reward Model for Adaptive Responsibility and Risk (KTRRA), which integrates procedural, distributive, and interactional justice. This model is dynamic, adaptive to structural constraints, and can be implemented gradually without requiring macro-level regulatory changes. Theoretically, the research enriches organizational justice literature within the public hospital context. Practically, the KTRRA model offers a realistic managerial framework for strengthening motivation, performance, and retention of medical personnel through a fair and sustainable reward system.